redbus.in - nothing but a tout?
Some startups are good concept on the surface, but once you get under the covers, you realize things are not very pretty - atleast for the consumers.
Take redbus.in for example. They've been written up everywhere including Rediff and Sramana Mitra's blog. On the surface it seems like an awesome idea. Integrate and provide a central reservation system for all private bus operators in India. Quickly look up schedules, pickup points, look at operator reviews, and pick a seat like you'd do on a plane. Buy online and get an mTicket on your phone. Get picked up by the bus at the selected pickup point.
This is what technology is supposed to do, right?
The truth is quite ugly though. In my first and only experience, I reached the pickup point to find out that my selected bus operator bumped me off to another operator who had poorer ratings, changed my pickup point to one that was much further away, and of course I got to sit at the rear end of the bus instead of the chosen seat.
Essentially redbus.in service is a nice red lipstick on a pig. They are no different from a tout on the street that takes you to a bus or a hotel for a quick commision. Unlike the touts where you have the choice of walking away, with redbus.in, you've already spent your money and left to the mercy of the bus operators.


